Infor is currently seeking fresh graduates for the role of Product Support Analyst in Bangalore. This position welcomes candidates with diverse educational backgrounds, including graduates with a Bachelor of Hospitality Management, Diploma or Post Graduate degree in Travel and Hospitality, Bachelor of Science, Engineering graduates, as well as those with a background in Computers & IT. With a focus on freshers, this role provides an excellent opportunity for recent graduates to kick-start their career journey in product support. As a Product Support Analyst at Infor, successful candidates will have the chance to apply their knowledge and skills to assist customers with product-related queries and issues, contributing to overall customer satisfaction.
Company Name: Infor
Job Role: Product Support Analyst
Education Required: Graduates with a Bachelor of Hospitality Management / Diploma or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates.Computers & IT
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products,
- ascertain the nature and severity level of the customer’s issues and determine the best resource in Support to work the incident.
- Excellent support is vital to customer retention.
Required Skills and Qualification:
- Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates. (Computers & IT have an edge)
- Bachelor of Computer Applications/ Master of Computer Applications.
- The candidate should be from a Software or Hospitality (*domain) background.
- Candidates with domain experience of more than five years specified but willing candidates with more experience may apply too.
- Exposure to the Front Office or Property Management Software is preferred.
- Adequate Communication skills to interact with Infor’s global customers and analysts.
- Good command of the English Language, free from mother tongue and regional language influence.
- Willingness to comply with Infor’s requirements to ensure information security.
- Must be willing to work the B shift (3:00 pm to 12:00 am) and C shift (11:00 pm to 8:00 am).
