Infosys BPM, a leading global provider of business process management services, is actively seeking candidates for the role of Customer Success in Service & Operations at their Chennai location. The company is specifically looking for individuals with educational backgrounds in B.Com, BBA (preferably), and arts graduates. This inclusive approach to qualifications aligns with Infosys BPM’s dedication to diversity and providing opportunities to individuals from various academic disciplines. With an experience requirement of 0 to 2 years, Infosys BPM is encouraging both freshers and those with some professional experience to explore this exciting opportunity. Interested candidates have the chance to participate in a walk-in interview scheduled for 7th February 2024, from 9:00 AM to 1:00 PM, showcasing Infosys BPM’s commitment to a streamlined and inclusive hiring process.
Company Name: Infosys BPM
Job Role: Customer Success, Service & Operations
Education Required: B.com & BBA (preferably)& arts Graduates.
Experience Required: 0 – 2 years
Job Location: Chennai
Walkin Date: 7th February 2024, 9.00 AM – 1.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responsible for handling customer request meeting all the SLAs (TAT, productivity, and Quality).
- Active participation in team building activities.
- Adaptability in learning newer technologies and changing business needs.
- Collaborates with the teams to bring in process improvements or ideas.
- All 5 days work from Office.
- Relevant experience in banking or finance domain is a added advantage.
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded.
- Respond to customer enquiries in a timely and efficient manner.
- Ensure appropriate documentation of the interaction on the customers account in the prescribed format.
- Execute transactions as per prescribed guidelines and timelines.
- Ensure customer/user confidentiality and data protection at all times.
Required Skills and Qualification:
- Good analytical and communication skills. Basic knowledge in MS office.
- Good analytical and communication skills.
- B.com & BBA (preferably)& arts Graduates.
Walkin Date and Venue:
Walkin Date: 7th February 2024, 9.00 AM – 1.00 PM
Walkin Venue: Infosys Limited – Address No 138, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu 600119
