Infosys is hiring for the position of Technology Support Executive at their Pune location. This role is open to graduates from any field who have 0-1 year of experience. As a Technology Support Executive, you will be responsible for providing technical support, troubleshooting issues, and ensuring smooth IT operations within the company.
Company Name: Infosys
Job Role: Technology Support Executive
Education Required: Any Graduate
Experience Required: 0-1 Years
Job Location: Pune
Role and Responsibilities:
- Customer & technical support. (Inbound calls / FCR – First Contact Resolution).
- Voice and email Support (US client)
- Proficiency in Microsoft Office Suite.
- Familiarity with the ServiceNow Ticketing tool.
Required Skills and Qualifications:
- Strong customer service & Handling skills.
- Excellent written and verbal communication skills. (Language/Grammar Proficiency).
- Ability to work independently and as part of a team.
- Knowledge of common technical troubleshooting tools and techniques.
- Knowledge of the ITIL Framework is Required.
- Graduate.
- TSO->Standard TSO.
