Innofied is currently on the lookout for Customer Care Executives to join their team in Kolkata. This role is open to candidates with any graduate degree and requires a moderate level of experience, ranging from 1 to 3 years. As a Customer Care Executive at Innofied, individuals will play a crucial role in ensuring high-quality customer service delivery. Responsibilities may include addressing customer queries, resolving issues, and maintaining customer satisfaction levels. This position offers a fantastic opportunity for candidates to apply their communication and problem-solving skills in a dynamic and customer-centric environment.
Company Name: Innofied
Job Role: Customer Care Executive
Education Required: Any Graduate
Experience Required: 1-3 years
Job Location: Kolkata
Role and Responsibilities:
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
- Ensure effective communication and collaboration between team members, departments, and end clients.
- Guiding new customers through the onboarding process.
- Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
- Ensuring compliance for internal and external projects.
- Record and document customer interactions in a clear and organized manner.
- Maintain project documentation, including project plans, schedules, meeting minutes, and reports.
- Possessing excellent product knowledge to enhance customer support.
Required Skills and Qualification:
- Strong written and oral communication skills are a must.
- Proficiency in MS Office / Google Suite, with working knowledge of CRM platforms
- Proficiency in maintaining CRM and creating time-based reports.
- Knowledge of Web/Mobile Development Technologies (preferred)
- Experience with Project Management Tools like Basecamp, and Zoho Projects (preferred).
- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills.
- Possess appropriate business acumen to excel in customer service.
