IntouchCX invites candidates to participate in their Walk-in Drive Interview for Voice Process and Chat Process roles in Hyderabad from 9th October to 11th October 2023, between 10.30 AM and 5.30 PM. This is an excellent opportunity for both graduates and undergraduates, whether they are fresher or experienced individuals.
Company Name: IntouchCX
Job Role: Voice Process & Chat Process
Education Required: Graduate or Undergraduate
Experience Required: Fresher /Experienced
Walkin Dates: 9th October – 11th October 2023, 10.30 AM – 5.30 PM
Job Location: Hyderabad
Job Role & Responsibilities:
- The agent has to Support through Voice for Voice support & through Chat for Chat support.
- The agent has to respond to customer complaints in a professional manner.
- The agent has to resolve complaints successfully in accordance with established guidelines The agent should have the ability to build rapport with the customer.
- The agent should have the ability to overcome objections and ask for business.
Key Skills Required:
- Candidates will be preferred based on their understanding of e-commerce websites.
- Should possess effective Written and Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM) for the Chat Process.
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
Required Eligibility Criteria:
- Must be a Graduate or Undergraduate ( No Pursuing Candidate)
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in an International Chat or Voice support role
- Freshers with excellent verbal and written communication skills can also apply
- Should be flexible to work for both Voice and Chat support
- Immediate joiners are preferred
- 100% work from the office
- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)
Walkin Interview Time and Venue:
Time: 9th October – 11th October 2023, 10.30 AM – 5.30 PM
Address: Building No: 2a, Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, India
