IntouchCX, a prominent player in customer experience solutions, is conducting walk-in interviews for the role of International Voice/Chat Process in Hyderabad. This exciting opportunity is open to any graduate, reflecting the company’s commitment to a diverse and skilled workforce. IntouchCX is actively seeking individuals with varying levels of experience, from fresh graduates to those with up to 3 years of professional background. The walk-in interviews are scheduled for the 11th and 12th of December, from 9:30 AM to 5:30 PM, providing candidates with a convenient window to engage with the hiring process.
Company Name: IntouchCX
Job Role: International Voice/ Chat Process
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job location: Hyderabad
Role and Responsibilities:
- The candidate has to Support through Voice and Chat.
- The candidate has to respond to customer complaints in a professional manner.
- The candidate has to resolve complaints successfully in accordance with established guidelines The candidate should have the ability to build rapport with the customer.
- The candidate should have the ability to overcome objections and ask for business.
Required Skills:
- Candidates will be preferred based on their understanding of ecommerce websites.
- Should possess effective Written & Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM).
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
Eligibility Criteria:
- Must be a Graduate or Under Graduate ( No Pursuing Candidate)
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in international voice or chat support role.
- Freshers with excellent verbal and written communication skills can also apply.
- Should be flexible to work for both Voice and Chat support.
- Immediate joiners are preferred.
- 100% work from the office.
- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)
Walkin Date and Venue:
Walkin Date: 11th December – 12th December , 9.30 AM – 5.30 PM
Walkin Venue: 2A, RahejaMindspace IT Park, 4th & 5th Floor, Maximus Towers, HITEC City, Madhapur, Telangana 500081.
