IntouchCX is inviting candidates to join their team for the International Chat Process role at their Hyderabad location. This opportunity is open to individuals with degrees in B.B.A, B.M.S, Diploma, B.Sc, B.Com, BCA, B.A in any specialization, or B.Tech/B.E. in any specialization, with 0 to 3 years of experience. Interested candidates can attend the walk-in interviews from June 29th to July 3rd, 2024, between 11:00 AM and 4:30 PM.
Company Name: IntouchCX
Job Role: International Chat Process
Education Required: B.B.A/ B.M.S , Diploma, B.Sc , B.Com , BCA , B.A in Any Specialization, B.Tech/B.E. in Any Specialization
Experience Required: 0 – 3 years
Job Location: Hyderabad
Walkin Date: 29 June 2024- 3rd July 2024, 11.00 AM – 4.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues.
- Provide white glove service and have the ability to provide an overall excellent customer experience.
Required Skills and Qualifications:
- Fluency in spoken English.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent communication skills and high emotional intelligence.
- Excellent problem solving and customer service skills.
- Strong analytical & Interpersonal skills.
Walkin Date and Venue:
Walkin Date: 29 June 2024- 3rd July 2024, 11.00 AM – 4.30 PM
Walkin Venue: Intouch CX 4th Floor 2A, Raheja Mindspace
