IntouchCX is seeking individuals for the role of Customer Support Executive in Hyderabad. Candidates with a graduate, post-graduate, or undergraduate qualification and 0 to 5 years of experience are welcome to apply. Interested applicants can attend the walk-in interview on 5th August 2024, from 10:30 AM to 3:30 PM.
Company Name: IntouchCX
Job Role: Customer Support Executive
Education Required: Graduate/ Post Graduate/ UG
Experience Required: 0 – 5 years
Job Location: Hyderabad
Walkin Date: 5th August 2024, 10.30 AM – 3.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues.
- Provide white glove service and have the ability to provide an overall excellent customer experience.
Required Skills and Qualifications:
- A minimum of 6 Months of experience of Technical Support with international Clients.
- A post-secondary degree in any major Institute.
- Fluency in spoken English.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent communication skills and high emotional intelligence.
- Excellent problem solving and customer service skills.
- Strong analytical & Interpersonal skills.
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure.
- A flexible schedule Must be okay to work nights.
Walkin Date and Venue:
Walkin Date: 5th August 2024, 10.30 AM – 3.30 PM
Walkin Venue: Building No: 2A, Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, India.
