IntouchCX is hosting a walk-in recruitment drive in Hyderabad for the International Non-Voice role. This opportunity is available to graduates, postgraduates, and undergraduates, with the company welcoming applicants who have 0 to 3 years of experience. The walk-in interviews are scheduled from 16th August 2024 to 21st August 2024, between 11:00 AM and 3:30 PM.
Company Name: IntouchCX
Job Role: International Non – Voice
Education Required: Graduate/ Post Graduate/ UG
Experience Required: 0 – 3 years
Job Location: Hyderabad
Walkin Date: 16th August 2024 – 21st August 2024, 11.00 AM – 3.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues.
- Provide white glove service and have the ability to provide an overall excellent customer experience.
Required Skills and Qualifications:
- Graduate/ Post Graduate/ UG is Also Fine.
- Should possess effective and excellent communication skills (Verbal & Written).
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts.
- 100% Work from Office.
Walkin Date and Venue:
Walkin Date: 16th August 2024 – 21st August 2024, 11.00 AM – 3.30 PM
Walkin Venue: Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India.
