IntouchCX is conducting a walk-in interview for the position of Non-Voice Process at their Hyderabad office. The opportunity is open to any graduate with 0 to 4 years of experience. If you’re looking to start or advance your career in customer support, this could be the perfect fit. The walk-in interviews will be held on 12th and 13th September 2024, from 10:00 AM to 4:30 PM.
Company Name: IntouchCX
Job Role: Non Voice Process
Education Required: Any Graduate
Experience Required: 0 – 4 years
Job Location: Hyderabad
Walkin Date: 12th September 2024 – 13th September 2024, 10.00 AM – 4.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues.
- Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer
Required Skills and Qualifications:
- Graduate/ Post Graduate/ UG is Also Fine.
- Should possess effective and excellent communication skills (Verbal & Written).
- Fluency in spoken English.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Excellent communication skills and high emotional intelligence.
- Excellent problem solving and customer service skills.
- Strong analytical & Interpersonal skills.
Walkin Date and Venue:
Walkin Date: 12th September 2024 – 13th September 2024, 10.00 AM – 4.30 PM
Walkin Venue: 2A, Raheja Mindspace IT Park, 4th & 5th Floor, Maximus Towers, HITEC City, Madhapur, Telangana, pin code 500081.
