IntouchCX is conducting walk-in interviews for the position of Support Executive – Nonvoice in Bengaluru from May 1st to May 5th, 2024, between 9:30 AM and 3:00 PM. Candidates applying for this role are required to have a high school diploma or equivalent. Whether you’re a fresh graduate or have up to five years of experience, IntouchCX welcomes applicants from diverse backgrounds. Located in Bengaluru, this position offers a chance to join a dynamic team and contribute to the customer support operations of the company. As a Support Executive, you will have the opportunity to communicate with customers through non-voice channels, providing assistance and resolving inquiries efficiently.
Company Name: IntouchCX
Job Role: Support Executive – Nonvoice
Education Required: High school diploma or equivalent required
Experience Required: 0 – 5 years
Job Location: Bengaluru
Walkin Date:1st May 2024- 5th May 2024, 9.30 AM – 3.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Having daily interactions with the customer to handle issues from end to end via chat and Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction.
- Quickly and effectively building rapport with customers while diagnosing and resolving issues.
- Providing white glove service and having the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times.
Required Skills and Qualifications:
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation.
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns.
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs.
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
- Ability to work in a fast-paced, hectic, changing environment.
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness.
- Ability to operate a phone system and personal computer.
- Ability to adhere to all organizational policies and procedures.
- Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays.
- Ability to perform basic mathematical functions.
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
- Must successfully pass a background check.
- High school diploma or equivalent required.
- A post-secondary degree is a plus.
- Must have at least six months of customer service experience or equivalent.
Walkin Date and Venue:
Walkin Date:1st May 2024- 5th May 2024, 9.30 AM – 3.00 PM.
Walkin Venue: IntouchCX – Bangalore, 92/1B, Electronic City Phase I, Konappana Agrahara, Opposite to kauvery hospital , Bengaluru, Karnataka 560100.
