IntouchCX, a prominent company in the customer experience domain, is currently offering a compelling opportunity for the role of International Voice/Chat Process. The company is open to applications from any graduate, emphasizing inclusivity in its hiring process. With an experience requirement ranging from 0 to 4 years, this position is suitable for both fresh graduates and those with prior experience in international voice and chat processes. The job is based in the bustling city of Hyderabad, highlighting IntouchCX’s presence in a key business and technology hub. For interested candidates, there is a walk-in interview scheduled on the 25th and 26th of January from 10:00 AM to 5:30 PM, showcasing the company’s proactive approach to talent acquisition.
Company Name: IntouchCX
Job Role: International Voice/Chat Process
Education Required: Any Graduate
Experience Required: 0 – 4 years
Job Location: Hyderabad
Walkin Date: 25 January – 26 January, 10.00 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- The candidate has to Support through Voice/Chat.
- The candidate has to respond to customer complaints professionally.
- The candidate has to resolve complaints successfully with established guidelines The candidate should have the ability to build rapport with the customer.
- The candidate should have the ability to overcome objections and ask for business.
Required Skills and Qualification:
- Candidates will be preferred based on their understanding of ecommerce websites.
- Should possess effective Written & Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM).
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
Eligibility Criteria:
- Must be a Graduate or Under Graduate with work experience ( No Pursuing Candidate).
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in International Voice or customer support role.
- Freshers with excellent verbal and written communication skills can also apply.
- Should be flexible to work for both Voice and Chat support.
- Immediate joiners are preferred.
- 100% work from the office.
- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational Shifts)
Walkin Date and Venue:
Walkin Date: 25 January – 26 January, 10.00 AM – 5.30 PM
Walkin Venue: 2A, RahejaMindspace IT Park, 4th & 5th Floor, Maximus Towers, HITEC City, Madhapur, Telangana 500081
