IntouchCx, a leading player in the customer experience industry, is seeking candidates for the role of International Voice Process. This position is open to both graduates and undergraduates, emphasizing inclusivity and diversity in its hiring practices. With a flexible experience requirement of 0 to 4 years, IntouchCx welcomes individuals ranging from freshers to seasoned professionals. The job location for this exciting opportunity is Hyderabad, a thriving hub for technology and innovation in India. Interested applicants can attend the walk-in interviews scheduled from March 28th to March 30th, between 10.30 AM and 5.30 PM.
Company Name: IntouchCx
Job Role: International Voice Process
Education Required: Graduate or Undergraduate
Experience Required: 0 – 4 years
Job Location: Hyderabad
Walkin Date: 28th March 2024 – 30th March 2024, 10.30 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- The agent has to Support through Voice for Voice support.
- The agent has to respond to customer complaints in a professional manner.
- The agent has to resolve complaints successfully in accordance with established guidelines The agent should have the ability to build rapport with the customer.
- The agent should have the ability to overcome objections and ask for business.
Required Skills and Qualifications:
- Candidates will be preferred based on their understanding of e-commerce websites.
- Should possess effective Written and Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM) for the Chat Process.
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
- Must be a Graduate or Undergraduate.
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in an International Chat or Voice support role.
- Freshers with excellent verbal and written communication skills can also apply.
- Should be flexible to work for both Voice and Chat support.
Walkin Date and Venue:
Walkin Date: 28th March 2024 – 30th March 2024, 10.30 AM – 5.30 PM
Walkin Venue: Maximus Towers 2A, 4th & 5th Floor, Mind Space Hitech City | Hyderabad, 500081.
