Iron Mountain is currently seeking candidates for the position of Associate, Work Force Management. This role is open to any graduate with 1 to 3 years of experience. The job is based in Bangalore. As an Associate in Work Force Management at Iron Mountain, you will have the opportunity to contribute to the efficient management of workforce operations in a dynamic and fast-paced environment. If you possess the required qualifications and experience, consider joining Iron Mountain’s team in Bangalore.
Company Name: Iron Mountain
Job Role: Associate, Work Force Management
Education Required: Any Graduate
Experience Required: 1 – 3 years
Job Location: Bangalore
Role and Responsibilities:
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audit with processes and controls in place.
- Responsible for preparing weekly/monthly/quarterly and YTD reports and published dashboards to the stakeholders.
Required Skills and Qualifications:
- 1-3 years relevant experience in workforce management (WFM).
- Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting.
- Experience in Salesforce, Avaya tool, Google Sheets and Looker Studio an advantage.
