Iron Mountain is currently seeking an Associate for their Work Force Management team in Bangalore. This position requires candidates to hold a minimum of a bachelor’s degree in any field and possess 1-4 years of relevant experience. As an Associate in Work Force Management, individuals will be responsible for various tasks related to optimizing workforce efficiency and productivity. This role offers an excellent opportunity for professionals with prior experience in workforce management or related fields to contribute to Iron Mountain’s operations and growth.
Company Name: Iron Mountain
Job Role: Associate, Work Force Management
Education Required: Any Graduate
Experience Required:1-4 years
Job Location: Bangalore
Role and Responsibilities:
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audit with processes and controls in place.
- Responsible for preparing weekly/monthly/quarterly and YTD reports and published dashboards to the stakeholders.
Required Skills and Qualification:
- 1-4 years relevant experience in workforce management (WFM)
- Required experience in either of the following skills RTA (Real Time Adherence), Scheduling,
- Capacity Planning and Forecasting.
- Experience in Salesforce, Avaya tool,
- Google Sheets and Looker Studio an advantage.
