JPMorgan Chase & Co, a leading global financial services firm, is currently seeking candidates for the role of Reference Data – Operations Analyst in Bengaluru. This position welcomes applicants with any undergraduate degree and offers an experience requirement of 0 to 1 year, making it an ideal opportunity for recent graduates and those with minimal experience looking to begin their career in the financial industry. As a Reference Data – Operations Analyst at JPMorgan Chase & Co., successful candidates will play a vital role in ensuring the accuracy and integrity of reference data used across various financial operations.
Company Name: JPMorgan Chase & Co
Job Role: Reference Data – Operations Analyst
Education Required: Any Graduate
Experience Required: 0-1 years
Job Location: Bengaluru
Role and Responsibilities:
- Each staff will be primarily responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients’ records on the system, maintaining the work logs, investigating exceptions, etc.
- Responsible for the timely and accurate adding & updating of client information in respective Functional applications / Global Systems & mainframes.
- Manage the workflow of BAU, handling requests made to the Static Team from CSOs, Implementation Team & Internal Departments.
- Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
- The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom may be in a senior capacity.
- Respond to queries received via mailbox and resolve any client issue on priority.
- Working on various BAU Projects assigned from time to time & ensure timely completion of projects Process any required backup tasks relating to production, identifying ways to improve current work practices.
- The job also involves extensive investigation of a transaction and aging level. Although the role will have individual responsibilities, the expectation will be to contribute to meeting the team’s goals and SLAs.
- Escalate and refer all concerns or non-routine situations to supervisors and managers.
Required Skills and Qualification:
- Strong English written and verbal communication skills are required.
- Graduate with 0-1 years experience in a bank operations environment. Knowledge of cash & Trade products would be an added advantage.
- Demonstrating analytical skills and attention to detail, highly organized and deadline oriented, are strengths.
- High Level of Client-centricity, sound communication, and Solution orientation.
- Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel.
- Excellent written and verbal communication, as well as interpersonal skills.
- Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.
- Ability to adapt to a very fast-paced and changing environment.
- Ability to work within a global team environment, spanning several regions, and time zones.
- Willingness to work in WHEM Shift (7:30 PM to 4:30 AM)
