Kyndryl is hiring for the role of Customer Service Representative at their Bangalore and Hyderabad locations. This position is open to graduates from any discipline with 0 to 1 year of experience. As a Customer Service Representative, you will be responsible for providing exceptional customer support, addressing inquiries, and ensuring customer satisfaction.
Company Name: Kyndryl
Job Role: Customer Service Representative
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Bangalore, Hyderabad
Roles and Responsibilities:
- A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest.
- It’s a fun and fast-paced role where you’ll start learning and contributing right away.
- The first month, you learn the ropes and get set up with one client on production.
- Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
Required Skills and Qualifications:
- 0-1 year experience in customer service or technical support role.
- Flexible to work in Voice and Chat Process.
- Willing to work in Night Shifts/ Rotational Shifts.
- Willingness to Work from Office as per Hybrid Work Model.
- Windows 10 troubleshooting, excellent communication skills and also customer service skills.
