Lowe’s is inviting talented individuals to join their team in Bengaluru as Associate Analysts. If you hold a Bachelor’s Degree and have 0-3 years of experience, this opportunity could be your gateway to a rewarding career. As a full-time member of Lowe’s, you’ll have the chance to engage in diverse projects and contribute to the company’s mission of providing excellent services.
Company Name: Lowe’s
Job Role: Associate Analyst
Required Education: Bachelor’s Degree
Required Experience: 0-3 years of experience
Job Type: Full time
Job Location: Bengaluru
Job Description:
This position supports our After Sales Customer Support (ASCS) Team by handling the day to day requirements of campaign, project, and order related work to ensure a high level of quality execution to our end customers. This may include end to end responsibility for the success of assigned projects from project definition and scope to post job analysis and after order customer service. This role requires typically a “people person,” by nature, who has a hybrid of soft and hard skills required to master technology and manage customer relationships. The person should be driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. The role also requires demonstrating superb communication, organization, and time management skills, and effectiveness to handle a number of diverse and complex problems at the same time.The role also focuses on handling store queries and working on accounting.
Roles and Responsibilities:
- To answer queries from various internal teams and collaborate with the accounting team on queries.
- To write Standard Operating and Desktop procedures for various projects.
- Flexible to work through multiple diverse projects which require strong communication skills.
- To convert operations into a highly data-driven business to measure, analyze and optimize every aspect of our engagement with our customers.
- To complement the Success Operations role, which builds new tools and processes to scale customer success management’s everyday activities. Collaboration with third party entities.
- Maintain and develop customer success strategies and best practices, as well as customer support content.
- Responsible to support service provider’s team for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, provides quality outcomes, and value.
- Support and maintain all corporate quality standards, policies, procedures and work instructions as outlined in the ASCS process documentation.
- Troubleshoot and resolve potential product vendor and service provider concerns; making decisions in the best interest of the Company and/or escalating issues as appropriate to the proper level of management.
- Support and maintain corporate quality standards, policies, practices and work instructions.
- Regular punctual attendance. Respectful and non-threatening treatment of others. All other duties as assigned.
- Ability to learn new skills as per the job requirement and provide innovative solutions to the requirements received.
Required Qualifications and Experiences:
Required Minimum Qualifications:
- Bachelor’s Degree, preferably in business.
Years of Experience:
- 0-3 years of experience.
Primary Skills Required:
- Excellent written and verbal communication skills.
- Effective interpersonal and customer facing skills.
- Ability to prioritize and manage multiple tasks with sensitive deadlines.
- Ability to work independently and in a team environment.
- Ability to handle tasks requiring attention to detail.
- Aptitude to develop solid understanding of financial elements of the business.
- Strong general computer skills including MS Office Suite.
- Proven business acumen, judgment, and decision-making skills.
- Professional appearance and demeanor.
- Open to learning new Tools, Applications, Softwares and Skills.
