Luxoft is currently seeking IT Support Agents for various locations across India, welcoming applications from any graduate. This entry-level role is ideal for freshers looking to kickstart their careers in IT support. Luxoft’s requirement of any graduate showcases their commitment to diversity and inclusivity in their workforce. The job location spans across India, offering opportunities for aspiring IT professionals from different regions. As an IT Support Agent at Luxoft, individuals will have the chance to gain hands-on experience and build a strong foundation in the field of IT support.
Company Name: Luxoft
Job Role: IT Support Agent
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Across India
Role and Responsibilities:
- Answering user calls, cases, and emails, trying to identify the root cause of an issue, and conducting the first level of troubleshooting, thus general IT practices awareness is highly appreciated.
- Monitoring ticket system for new incidents.
- Direct incident resolution using the knowledge base.
- Route issues to responsible teams for resolution.
- Work closely with other IT support teams to ensure timely incident resolution.
- Communicate to users to set their expectations and ensure CSAT is met.
- The Luxoft team operates in WFH mode mainly.
Required Skills and Qualification:
- Experience in Customer Support.
- Understanding of call handling and phone etiquette.
- Ability to think on their feet and use initiative in investigating unknown issues.
- Familiar with call logging and understanding of what ticket triage and escalation are.
- Understanding of what equates to quality data in tickets logged.
