Mastercard, a global leader in payment solutions and technology, is currently inviting applications for the role of Enterprise Operations Engineer I. The company is seeking individuals with a Bachelor’s Degree related to Computer Science, specifically those with a strong orientation towards Network & Mainframes. This position is open to both fresh graduates and those with up to 1 year of experience, providing a unique opportunity for individuals at the early stages of their career to contribute to the dynamic field of enterprise operations. The job is based in the vibrant city of Pune, a hub for technology and innovation.
Company Name: Mastercard
Job Role: Enterprise Operations Engineer I
Education Required: Bachelor’s Degree related to Computer Science with strong orientation towards Network & Mainframes
Experience Required: 0-1 year.
Job Location: Pune
Role and Responsibilities:
- Perform Alert acknowledgement, converting Alerts to Incidents and work towards closure Execute Incident, Change, and Problem Management processes.
- Experience in collaborating with various vendors via Calls/Mails as to push the Incidents for resolution.
- Networking skills is must.
- Experience in Networking commands to check/share/Route logs to various internal teams and external vendors and to route central site and customer traffic as necessary to minimize downtime and impact to the brand and business respectively.
- Basic knowledge to work in mainframe terminal to support credit and debit related transaction issue.
- Knowledge/experience/Interest in Automation would be an added advantage.
- Fixed Night shift role spanning 12 hours (3d/4d pattern – 6:30PM IST to 6:30 AM IST), either from start or end of week.
- Hybrid work, candidate should abide to do work from Office for a minimum of 3 days as per management guidelines.
Required Skills and Qualification:
- Bachelor’s Degree related to Computer Science with strong orientation towards Network & Mainframes.
- As per Mastercard HR policy – Exp 0-1 year.
- Novice-level ability to perform post-event analysis.
- Demonstrates the ability to function in Network with CCNA trained & basic Mainframe knowledge of tandem technology.
- Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary.
- Effective Incident and Problem management skills.
- Excellent communication skills to handle customer across globe without escalations.
- Effective organization & interpersonal skills.
- Corporate Security Responsibility.
