Mastercard is looking for candidates to fill the position of Enterprise Operations Engineer I in Pune. This role requires applicants to have a Bachelor’s degree in a field related to Computer Science and 0-1 year of experience, making it an ideal opportunity for recent graduates or those at the beginning of their careers.
Company Name: Mastercard
Job Role: Enterprise Operations Engineer I
Education Required: Bachelor’s Degree related to Computer Science
Experience Required: 0-1 year
Job Location: Pune
Role and Responsibilities:
- Perform Alert acknowledgment, converting Alerts to Incidents and working towards closure Execute Incident, Change, and Problem Management processes.
- Experience in collaborating with various vendors via Calls/Mails as to push the Incidents for resolution.
- Networking skills are a must.
- Experience in Networking commands to check/share/Route logs to various internal teams and external vendors and to route central site and customer traffic as necessary to minimize downtime and impact to the brand and business respectively.
- Basic knowledge of working in mainframe terminal to support credit and debit related transaction issue.
- Knowledge/experience/Interest in Automation would be an added advantage.
- Fixed Night shift role spanning 12 hours (3d/4d pattern – 6:30 PM IST to 6:30 AM IST), either from the start or end of the week.
- In hybrid work, the candidate should.
Required Skills and Qualifications:
- Bachelor’s Degree related to Computer Science with a strong orientation towards Network & Mainframes.
- As per Mastercard HR policy – Exp 0-1 year.
- Novice-level ability to perform post-event analysis.
- Demonstrates the ability to function in a Network with CCNA-trained & basic Mainframe knowledge of tandem technology.
- Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary.
- Effective Incident and Problem Management Skills.
- Excellent communication skills to handle customers across the globe without escalations.
- Effective organization & interpersonal skills.
