MasterCard is seeking fresh graduates to join their Gurgaon team as Applications & Operations Support Analysts. The ideal candidates should have a BS/BA degree and a strong desire to launch their careers in a global financial services company. This role offers an excellent opportunity to gain hands-on experience and develop essential skills in applications and operations support within a professional and dynamic environment.
Company Name: MasterCard
Job Role: Applications & Operations Support Analyst
Education Required: BS/BA degree
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Provides first-tier technical and process support directly for inquiries for Business Operation’s platforms, including support related to workflow, customer profiles, and record adjustments.
- Leads onboarding and training to business users to help drive increased adoption of functionality and productivity tools.
- Under general supervision, supports investigation and resolution of issues, concerns, and requests
- Conducts periodic Quality Control checks and Data Audits.
- Supports the Business Operations Solutions team in the daily management and maintenance of the operational systems used across Advisors.
- Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements.
Required Skills and Qualifications:
- BS/BA degree or combination of experience and formal education.
- Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance.
- Demonstrates strong knowledge of customer service standards, processes, and tools.
- Demonstrates ability to contribute to support projects/inquiries.
- Strong verbal and written communication skills.
- Advanced software skills; proficient in Salesforce, Microsoft Word, Excel, and PowerPoint (must)
- Proven team player with excellent interpersonal skills.
- Detailed driven and results-oriented.
- Ability to work independently and maintain confidentiality.
- Keen analytical and proven problem-solving skills.
