Mastercard is seeking a Customer Technical Analyst II to join their team in Pune. This role is open to fresh graduates from any discipline. It’s an excellent opportunity for recent graduates to start their careers in a technical support capacity, working with a leading global payments company to assist customers with technical issues and inquiries.
Company Name: Mastercard
Job Role: Customer Technical Analyst II
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- Manage the administration of merchant onboarding, profile configuration, and reporting
- providing first and second-level technical support to MasterCard customers, partners, service providers, and other MasterCard departments for the operational support of the MasterCard Payment Gateway platform.
- Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes.
- Prepare and distribute communications with customers, partners, service providers, and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications.
- Complete daily, weekly, and monthly administration tasks.
- Complete daily handover meetings with the UK and US teams to ensure continuous follow-the-sun support.
Required Skills and Qualifications:
- Experience in a technical customer service role.
- Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet the needs of the audience as required.
- Knowledge of eCommerce/payments industry products and services is preferred SQL.
- Proven ability and excellent track record in meeting and exceeding customer-specific SLAs coupled with solid problem-solving skills.
- Demonstrated experience in CRM and Microsoft Office applications.
