Morgan Stanley Capital International is currently seeking candidates for the position of Analyst Tech Operations in Mumbai. The role requires candidates to have at least one year of experience, making it suitable for individuals with some prior professional exposure. Additionally, the educational requirement is open to any graduate, offering an inclusive opportunity for a wide range of candidates. As an Analyst in Tech Operations at Morgan Stanley Capital International, you will be involved in technical operations, contributing to the company’s technological infrastructure and processes. This position provides a chance to further develop skills in operations within a renowned financial institution. Joining Morgan Stanley Capital International in Mumbai offers a stimulating work environment where you can grow professionally while contributing to the company’s operational excellence.
Company Name: MSCI (Morgan Stanley Capital International)
Job Role: Analyst Tech Operations
Education Required: Any Graduate
Experience Required: 1 year
Job Location: Mumbai
Role and Responsibilities:
- Coordinate maintenance activities and outages with infrastructure, Application management and TCS teams.
- Identify key areas for automation and optimization to enhance productivity.
- Identify opportunities for optimizing performance and provide suggestions for development.
- Should have exposure to handling major incidents and escalations.
- Creating Dashboards & automation of existing BAU work.
- Performing assigned incident and change management tasks.
- Escalating higher priority incidents to relevant support teams.
- Mobilizing technical resources during conference calls.
Required Skills and Qualification:
- Minimum 1 year of experience in IT Infrastructure and Application alerts.
- Monitoring & management of alerts, and events via relevant monitoring & ticketing tools.
- Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues.
- Provide level 1 technical support for applications on On-prem & cloud-based systems.
- Coordinate maintenance activities and outages with infrastructure, Application Management, and TCS teams.
- Identify key areas for automation and optimization to enhance productivity.
- Identify opportunities for optimizing performance and provide suggestions for development.
- Should have exposure to handling major incidents and escalations.
