NatWest Group is seeking fresh graduates for the role of Customer Service & Operations Analyst, Webchat, at their Gurgaon location. This position is open to graduates in fields such as B.Com, B.A., BBA, or B.Sc. As a Customer Service & Operations Analyst, you will be responsible for handling customer inquiries through webchat, providing efficient and effective support, and ensuring a seamless customer experience. This role offers an excellent opportunity for freshers to begin their careers in a reputable financial institution, gaining valuable experience and developing their skills in customer service and operations.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst, Webchat
Education Required: Graduate(in the fields of B.Com, B.A., BBA or B.Sc)
Experience Required: Fresher
Job Location: Gurgaon
Role and Responsibilities:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency.
- Working closely with operational centers, providing coaching and support to increase efficiency and knowledge.
- Keeping accurate records of day-to-day operations, logging incidents, and identifying trends.
- Reviewing manual or ineffective processes that could be automated or enhanced.
- Maintaining a focus on improving our customer service and experiences.
Required Skills and Qualifications:
- Graduate(in the fields of B.Com, B.A., BBA, or B.Sc) who are comfortable working in round-the-clock rotational shifts.
- Preferably 2022 and 2023 passed-out graduates.
- Excellent written communication skills
- The ability to convey information in a simple and understandable way.
- An understanding of contact center operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel, and Word.
