Natwest Group is looking for fresh graduates to join their Chennai team as Customer Service & Operations Analysts in Reconciliation & Investigations. This role is open to candidates from any educational background and involves managing customer service operations, performing reconciliations, and conducting investigations to ensure accuracy and resolve discrepancies. This position offers an excellent opportunity for recent graduates to start their careers in the financial sector, providing valuable experience and opportunities for professional development within a respected organization.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst Reconciliation & Investigations
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Investigating queries and raising any issues with relevant parties without delay.
- Delivering fit-for-purpose solutions to meet customer or stakeholder needs.
- Capturing and collating MI and actively participating in initiatives to improve customer service, processes, and procedures.
- Reviewing processing errors and customer complaints to identify trends and training needs.
Required Skills and Qualifications:
- A thorough understanding of products, processes, and banking systems.
- Awareness of changes in trends, policies, and regulations.
- Strong time management skills and the ability to meet targets and business objectives.
