NatWest Group is seeking fresh graduates to fill the role of Customer Service & Operations Unit Leader, VP, at their Gurugram office. This position is open to candidates with any graduate degree and provides an excellent opportunity for those new to the workforce to assume a leadership role. The role involves managing customer service and operational teams, with a focus on improving service delivery and streamlining processes.
Company Name: Natwest Group
Job Role: Customer Service & Operations Unit Leader, VP
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Translating and implementing high-level strategic plans into a series of achievable goals, objectives, and priorities.
- Driving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance management.
- Providing real-time support to our contact centers, identifying barriers to performance, managing improvements, and sharing best practices.
- Managing the relationship between your unit and other business areas, making sure that business-impacting incidents are dealt with in a timely manner and cause minimal disruption.
Required Skills and Qualifications:
- Experience in leading and implementing change and managing projects.
- The ability to identify operational inefficiencies and provide practical solutions.
- An understanding of a contact centre environment and its various components and roles.
- The ability to work in a fast-paced environment, managing multiple challenges simultaneously.
