NatWest Group is seeking fresh graduates for the role of Customer Service & Operations Analyst at their Bangalore location. This position is open to candidates with any graduate degree, offering a fantastic opportunity to start a career in customer service and operations. As a Customer Service & Operations Analyst at NatWest Group, you will engage in various customer service and operational tasks, develop essential skills, and contribute to a leading financial institution.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Authorizing and investigating all transactions to defined KPIs.
- Providing specialist support by monitoring and sharing MI.
- Collecting and analyzing the required information from the customers and businesses.
- Reviewing processes that could be enhanced to improve the customer experience.
Required Skills and Qualifications:
- Awareness of changes in trends, policies, and regulations.
- An understanding of our industry and its customers.
- A thorough understanding of products, processes, and banking systems.
