NatWest Group is looking for fresh graduates to join their team in Gurugram as Customer Service & Operations Analysts. This role is ideal for individuals seeking to start their careers in the banking industry, focusing on providing excellent customer service and ensuring efficient operational processes. As a Customer Service & Operations Analyst, you will handle customer inquiries, resolve issues, and support various operational tasks, contributing to the overall customer experience.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Authorizing and investigating all transactions to defined KPIs.
- Providing specialist support by monitoring and sharing MI.
- Collecting and analyzing the required information from the customers and businesses.
- Reviewing processes that could be enhanced to improve the customer experience.
Required Skills and Qualifications:
- An awareness of changes in trends, policies, and regulations.
- An understanding of our industry and its customers.
- A thorough understanding of products, processes, and banking systems.
