NatWest Group is seeking fresh graduates to join their team as Customer Service & Operations Analysts in Gurugram. This role is open to candidates with any graduate degree, offering an excellent opportunity for recent graduates to begin their careers in a leading financial institution. As a Customer Service & Operations Analyst, you will be responsible for managing customer inquiries, ensuring efficient operational processes, and contributing to the overall customer experience in a dynamic and professional environment.
Company Name: Natwest Group
Job Role: Customer Service & Operations Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Authorising and investigating all transactions to our KPIs.
- Collecting and analyzing the required information from the customers and businesses.
- Reviewing processes that could be automated or enhanced to improve the customer and business experience.
- Supporting with process training and knowledge sharing in the team.
Required Skills and Qualifications:
- An awareness of changes in trends, policies, and regulations.
- An understanding of our industry and its customers.
