NatWest Group is offering an exciting opportunity for fresh graduates to join as a Customer Service & Operations Unit Leader, VP, at their Gurugram office. This role is open to candidates with any graduate degree, even if they have no prior work experience. The position involves leading customer service and operations teams, focusing on enhancing service quality and operational efficiency.
Company Name: NatwestGroup
Job Role: Markets Data Management Associate
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Analyzing and interpreting the volume trend and pattern to support management in making the right decisions.
- Monitoring and managing service standards through performance metrics and meetings with our business partners.
- Recognizing and validating continuous improvement ideas, and guiding the team when implementing these to drive business success.
Required Skills and Qualifications:
- Extensive experience in the financial services industry.
- A background of working in a rapidly evolving and changing environment with minimum line management.
- A track record of implementing process improvements and creating robust operational risk control frameworks.
- The ability to create a culture that will drive productivity and ensure quality and change management.
- Excellent communication and interpersonal skills, with experience in influencing others and winning support.
