NIQ (Nielseniq) is looking for a Research Executive- CS II to join their team in Mumbai. This position is open to graduates who have 1 to 2 years of experience and are eager to advance their careers in the research field.
Company Name: NIQ (Nielseniq)
Job Role: Research Executive- CS II
Education Required: Any Graduate
Experience Required: 1 – 2 years
Job Location: Mumbai
Roles and Responsibilities:
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets.
- Build effective relationships with client representatives.
- Own reporting, including report maintenance, business issue analysis, and solution integration.
- Provide training to clients on Nielsen tools and solutions.
- Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables.
- Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.
- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries.
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team.
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.
- Work closely with Practice/ Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
Required Skills and Qualifications:
- Good understanding of FMCG industry and trends.
- Solid Knowledge of Nielsen products and services.
- 1-2 years Nielsen Client Service at Response and/ or industry experience.
- Participation in a Project.
- Good interpersonal skills – ability to develop relationships internally and at the client organization.
- Strong problem-solving skills, with gradually declining supervision.
- Strong time management skills and prioritization ability, with gradually declining supervision.
- Able to respond to inquiries of moderate complexity with almost zero supervision.
- Able to respond on enquiries of higher complexity with limited supervision.
- Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction.
- Able to coach and support Jr. Executives.
