NTT DATA is seeking fresh graduates to fill the position of IT Technical Support Engineer. Ideal candidates should possess a bachelor’s degree or an equivalent qualification. This opportunity is tailored for freshers eager to begin their professional journey. The role is based in Mumbai, offering a vibrant work environment where new hires can develop their technical skills and gain hands-on experience in IT support.
Company Name: NTT DATA
Job Role: IT Technical Support Engineer
Education Required: Bachelor’s degree or relevant
Experience Required: Freshers
Job Location: Mumbai
Role and Responsibilities:
- Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
- Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
- Proactively identify problems, events, incidents, and errors prior to or when they occur.
- Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
- Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
- Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
- Report and escalate complex issues to 3rd party vendors.
- Provide continuous feedback to clients, and affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
Required Skills and Qualifications:
- Ability to communicate well and to capture all pertinent details when required will contribute to their success.
- Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
- Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.
- Excellent client service orientation and passion for achieving or exceeding expectations.
- Excellent written and verbal communication skills.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to work well in a pressurized environment.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Bachelor’s degree or relevant qualification in IT/Computing, or equivalent.
