NTT Data is currently hiring freshers for the position of Junior Network Engineer (L1) in Hyderabad. Candidates for this role are required to have a Bachelor’s degree or equivalent qualification in Information Technology/Computing. As a global leader in technology services, NTT Data offers an exceptional opportunity for recent graduates to kick-start their careers in the field of network engineering. Joining NTT Data as a Junior Network Engineer in Hyderabad promises exposure to cutting-edge technologies and the chance to work within a supportive and innovative environment.
Company Name: NTT Data
Job Role: Junior Network Engineer (L1)
Education Required: Bachelor’s degree or equivalent qualification in Information Technology/Computing
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first-line incidents assigned and identify the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities
- May also contribute to / support project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
Required Skills and Qualification:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm. understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience.
