NTT Data, a global IT services provider, is currently seeking candidates for the position of MS Senior Engineer – Windows in Mumbai. This role offers an exciting opportunity for freshers with a diploma, degree, or relevant qualification in IT/Computing to join our team. As an MS Senior Engineer – Windows at NTT Data, you will have the chance to work with cutting-edge technologies and gain hands-on experience in managing and troubleshooting Windows systems. This position provides a supportive environment for learning and growth, allowing individuals to develop their skills and expertise in IT.
Company Name: NTT Data
Job Role: MS Senior Engineer – Windows
Education Required: Diploma, degree, or relevant qualification in IT/Computing
Experience Required: Freshers
Job Location: Mumbai
Role and Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization including opportunities for automation of work.
Required Skills and Qualification:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization including opportunities for automation of work.
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
