NTT Data is looking for fresh graduates to join their Mumbai team as Technical Specialists in MS Backup and Storage. Candidates must hold a bachelor’s degree to be considered for this role. This is a great opportunity for recent graduates to begin their careers in a technical capacity with a leading global IT services provider.
Company Name: NTT Data
Job Role: Technical Specialist- MS Backup, Storage
Education Required: Bachelor’s degree
Experience Required: Freshers
Job Location: Mumbai
Role and Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Performs necessary checks, applies monitoring tools, and responds to alerts.
- Identifies problems and errors prior to or when they occur and logs all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by NTT.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
Required Skills and Qualifications:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
