NTT Data, a global IT services provider, is organizing walk-in interviews for the position of AR Callers (Voice Process) with a focus on Workforce Optimization (WFO) in Chennai. This role welcomes candidates with a high school diploma and offers opportunities for individuals with up to one year of experience or freshers looking to launch their careers in the field. The walk-in interviews are scheduled for the 15th of March 2024, from 11.00 AM to 2.00 PM. As an AR Caller (Voice Process) at NTT Data, you will be responsible for managing accounts receivable through effective communication with clients over the phone, ensuring timely resolution of payment issues and maintaining accurate records.
Company Name: Ntt Data
Job Role: AR Callers (Voice Process)-WFO
Education Required: High school diploma
Experience Required: 0 – 1 years
Job Location: Chennai
Walkin Date: 15th March 2024, 11.00 AM – 2.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
- Analyzing medical insurance claims for quality assurance.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Required Skills and Qualification:
- Ability to work regularly scheduled shifts from Monday-Friday (8:00PM to 6:00AM) or (5.30PM to 3.30AM).
- High school diploma.
- Good knowledge in using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Walkin Date and Venue:
Walkin Date: 15th March 2024, 11.00 AM – 2.00 PM
Walkin Venue: DLF IT Park 7th Block, 2nd Floor, Ramapuram, Chennai
