Oracle, a global leader in technology solutions, is currently seeking qualified individuals for the role of Technical Analyst 1-Support in Bengaluru. The ideal candidate for this position should hold a bachelor’s degree, providing a strong educational foundation for the technical aspects of the role. Oracle welcomes candidates with varying levels of experience, from fresh graduates to those with up to 2 years of relevant expertise. As a Technical Analyst 1-Support at Oracle, the successful candidate will play a crucial role in providing technical assistance and support to customers. This position offers an exciting opportunity for individuals to apply their education and gain valuable experience in a dynamic and innovative environment in the bustling city of Bengaluru.
Company Name: Oracle
Job Role: Technical Analyst 1-Support
Education Required: bachelor’s degree
Experience Required: 0 to 2 years
Job location: Bengaluru
Role and Responsibilities:
- As a Technical Solution Analyst, your role involves conducting investigations on front-end applications.
- This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally.
- Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers.
- Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
- By prioritizing work based on severity.
- You’ll strike a balance between client and business needs.
- Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
Requuired Skills and Qualification:
- A minimum of four years of related work experience and a bachelor’s degree, including:
- An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
- Prospective employees need to be ready to work different shifts and provide on-call support.
