Oracle is recruiting for the position of Systems Analyst 1-Support in Bengaluru. This role is open to graduates from any discipline and requires between 0 to 2+ years of experience. It offers a great opportunity for both recent graduates and those with limited professional experience to join a leading global technology company and advance their careers.
Company Name: Oracle
Job Role: Systems Analyst 1-Support
Education Required: Any Graduate
Experience Required: 0 to 2+ years
Job Location: Bengaluru
Role and Responsibilities:
- As a Systems Analyst 1 you will provide proactive as well as reactive support to our Mobility Managed Services (MMS) clients.
- You will be tasked with handling incidents, applying changes, escalating issues, and running proactive audits.
- You will be responsible for analyzing app metrics and logging data through tools such as Elastic, Splunk, and New Relic.
- You will help identify problem areas, make recommendations to development teams, and communicate with internal/external clients on issue resolutions.
- You will consult with clients to understand their problems and requests for additional information.
- You will proactively manage issues in the form of audits and alerts before the issue becomes a client incident.
- You will also participate in weekly service calls with the client.
- You will build client reports and work to automate them using scripting language.
- This role requires the usage of the VMWare’s Workspace One UEM a Mobile Device Management (MDM) solution, previously called AirWatch, to manage client devices and apps, this includes OS (iOS and Android) and critical app updates.
- This role also requires leveraging CareAware iCommand to provision users and devices and perform regular solution maintenance for Cerner’s CareAware Connect solutions (Voice and Messenger).
Required Skills and Qualifications:
- AirWatch.
- Linux.
- MDM (Mobile Device Management)
- SQL (Structured Query Language)
- Troubleshooting.
