OSI Systems, a leading provider of specialized electronic systems and components, is currently recruiting for the position of Technical Support Trainee in Hyderabad. This role is an excellent opportunity for recent graduates with a BTech in CSC, IT & ECE, or BSc in computers to launch their careers in the field of technical support. Candidates with 0-2 years of experience are encouraged to apply. As a Technical Support Trainee at OSI Systems, individuals will receive comprehensive training to provide technical assistance and support to customers. Responsibilities include troubleshooting hardware and software issues, resolving technical problems, and ensuring customer satisfaction.
Company Name: OSI Systems
Job Role: Technical Support Trainee
Education Required: BTech( CSC, IT & ECE) or BSC computers graduates.
Experience Required: 0 – 2 years
Job Location: Hyderabad
Role and Responsibilities:
- Technical Support will be the 1st point of contact to all the technical needs of the users.
- Respond to the user Incidents/requests either via mail, call, chat or in person based on the need.
- Coordinates, diagnoses and troubleshoots reported operational issues in 24/7 environment.
- Provides applications support services to employees with technical problems and information technology issues.
- Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
- Provides case status updates to management and end-users.
- Supports and maintains effective relationships with users.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Self-starter, fast learner and a team player with strong communication and interpersonal skills.
- Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.
Required Skills and Qualification:
- BTech( CSC, IT & ECE) or BSC computers graduates.
- 0 – 2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
- Good Communication Skills – Oral & written.
- Good Understanding of Office 365 suite.
- Basic understanding of ITIL Foundation concepts.
- Willingness to work 24/7 in shifts on rotational basis.
- Must be a well-organized , a self-starter to learn quickly.
- Ability to do multi-tasking and work in a TEAM.
- Ability to work under pressure.
- Ability to speak to users across the globe.
