PayPal, a leading global payments platform, is currently seeking qualified candidates for the position of Customer Solutions Agent 2 in Bangalore. The ideal candidate for this role should possess a BA/BS/BCom degree or its educational equivalent, demonstrating a solid academic foundation. Additionally, candidates are expected to have a minimum of 1 year of relevant experience, showcasing their expertise in customer solutions. As a Customer Solutions Agent 2 at PayPal, the successful candidate will play a vital role in addressing customer inquiries, resolving issues, and providing exceptional service.
Company Name: PayPal
Job Role: Customer solutions Agent 2
Education Required: BA/ BS / BCom degree or educational equivalent
Experience Required: 1+ years
Job location: Bangalore
Role and Responsibilities:
- 1+ years of International Email/Chat/Voice Process experience.
- BA/ BS / BCom degree or educational equivalent.
- Strong working knowledge of external systems, PC-based internet, and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
- Strong written (email) communication utilizing proper grammar and punctuation.
- Ability to work independently while making sound business decisions on case information.
- Well-developed sense of urgency and follow-through.
- Ability to multitask multiple systems, screens, and tasks during customer contacts.
- Time Management and Adherence to schedules.
- Ability to learn and adapt to new software technologies.
- Willingness to work hard and have fun doing it!
Required Skills and Qualification:
- Answer chats from customers and work to resolve their queries in real-time or work with the most relevant PayPal department so it can be dealt with appropriately (90%).
- Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
- Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%).
- Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%).
