PhonePe, a leading digital payments platform, is currently seeking candidates for the role of ABT Advisor. The ideal candidate should possess a graduation degree (10+2+3) and have 0 – 2 years of relevant experience. Based in the vibrant city of Bengaluru, this position offers an exciting opportunity to join a dynamic team at the forefront of financial technology innovation. If you are passionate about shaping the future of digital payments and have the requisite qualifications.
Company Name: PhonePe
Job Role: ABT Advisor
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- Handle basic PhonePe account and transaction-related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest.
Required Skills and Qualification:
- Have good learnability.
- Be an active listener and deal well with objections.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible, and open to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer-facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.
