PhonePe, a leading player in the digital payment industry, is currently on the lookout for dedicated individuals to join their team as an Advisor in the Trust and Safety department. The position mandates candidates to have successfully completed their graduation (10+2+3), making it an inclusive opportunity for individuals with diverse educational backgrounds. PhonePe values fresh perspectives, and this role is open to candidates with 0 to 2 years of professional experience. As an Advisor in Trust and Safety at PhonePe’s Bengaluru location, successful candidates will play a pivotal role in ensuring the security and reliability of the platform. This position offers a unique opportunity to contribute to the digital payment ecosystem and work within a dynamic and innovative work environment.
Company Name: PhonePe
Job Role: Advisor, Trust and Safety
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Required Skills and Qualifications:
- Have excellent written and verbal communications.
- Have good learnability.
- Be an active listener and deal well with objection.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible and open to feedback.
- Ability to multitask, prioritise, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory .
- 0 – 2 years of work experience in a customer facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.
