PhonePe is currently seeking Advisors for the ONDC role based in Bengaluru. This position requires candidates to have completed their graduation (10+2+3), with 0 to 3 years of experience. As an Advisor at PhonePe, you will play a crucial role in the Open Network for Digital Commerce (ONDC), contributing to its growth and success. The ideal candidate will possess strong communication and analytical skills, along with a passion for digital commerce. This position offers an excellent opportunity to work in a dynamic environment and make a meaningful impact on the digital commerce landscape.
Company Name: PhonePe
Job Role: Advisor, ONDC
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 3 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- Handle basic PhonePe account and transaction-related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about a resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues.
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest.
Required Skills and Qualifications:
- Have excellent written and verbal communication.
- Have good learnability.
- Be an active listener and deal well with objections.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible, and open to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 3 years of work experience in a customer-facing role preferably in e-commerce, food-delivery platforms(Q-commerce) industries (Chat Support Experience)
- Multilingual skills (spoken + written) are preferred.
