PhonePe is looking for a Customer Experience Specialist in their stock broking division, based in Bengaluru. The ideal candidate should have a graduation degree (10+2+3) as a mandatory educational qualification. This role is open to individuals with 0 to 2 years of experience, making it a great opportunity for recent graduates or those early in their careers.
Company Name: PhonePe
Job Role: Customer Experience Specialist, Stock Broking
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- Handle basic Stock broking queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about a resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest.
Required Skills and Qualifications:
- Have excellent written and verbal communication.
- NISM VI & NISM VII Certificate is Mandatory for Customer Experience Specialist, Stock Broking role.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer-facing role.
