PhonePe is looking for candidates to join their team as Operations Associates in the VKYC department at their Bengaluru location. This role requires a graduation degree (10+2+3) and is suitable for individuals with 0 to 2 years of experience. As an Operations Associate, new hires will handle various operational tasks related to video-based know your customer (VKYC) processes, ensuring smooth and efficient operations.
Company Name: PhonePe
Job Role: Operations Associate, VKYC
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- Handle basic PhonePe account and transaction related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues.
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest.
Required Skills and Qualifications:
- Have excellent written and verbal communications.
- Have good learnability.
- Be an active listener and deal well with objection.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible and open to feedback.
- Ability to multitask, prioritise, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.
