PhonePe is currently seeking experienced individuals to fill the role of Control Tower Process Analyst at their Bangalore office. Ideal candidates should have 1-4 years of relevant experience and hold a degree from any academic background. This position offers a great opportunity to leverage your experience in process analysis within a dynamic and innovative company.
Company Name: PhonePe
Job Role: Control Tower Process Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Banglore
Role and Responsibilities:
- Monitor business application dashboards and anomaly detection systems for issues and errors.
- Identify root causes of errors and investigate their impact on business.
- Analyze and provide insights on issue fixes to reduce business loss.
- Creation of monthly/weekly reports to drive business decisions.
- Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
- Coordination with external partners and vendors to ensure a smooth flow of business
- Responsible for defining, developing, and communicating key metrics and business trends to partner and management teams.
- Creation and maintenance of documentation related to processes, issues, and solutions.
- Grasping the underlying processes and data flows should be able to analyze and work on the errors.
- Liaison with partner insurance for day-to-day business operations and act as a bridge between partner SPOC’s and internal business, product & tech teams.
Required Skills and Qualifications:
- Proficient written and verbal communication skills.
- Ability to manage internal and external stakeholders effectively.
- Ability to work independently and within a team environment.
- Ability to multitask and work on a diverse range of requirements.
- Basic to advanced knowledge of Microsoft Excel, Docs, and Google Sheets
- Ready to work in rotational shifts.
- Basic SQL.
- Reporting, Automation, Dashboarding, and Monitoring experience would be a plus.
- Industry/Domain understanding and experience is a significant differentiator
- Team role experience if 1 or more years is a differentiator.
- 1-3 years of work experience if from Tier 2/3 college.
- 1-4 years of work experience if from Tier 4 onwards.
