PowerSchool is hiring for the role of Associate Technical Support Engineer at their Bangalore location. This opportunity is open to candidates from any graduate background with 0 to 2 years of experience. The role is ideal for individuals looking to build a career in technical support while working with a global leader in education technology solutions.
Company Name: PowerSchool
Job Role: Associate Technical Support Engineer
Education Required: Any Graduate
Experience Required: 0 – 2 years
Job Location: Bangalore
Roles and Responsibilities:
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team.
- Logs and tracks calls using problem management database and maintains history records and related problem documentation.
- Prepares standard statistical reports, such as help desk incident reports.
- Consults with programmers to explain software errors or to recommend changes to programs.
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
- All other duties as assigned.
Required Skills and Qualifications:
- Proficient in Microsoft Office suite.
- Salesforce experience preferred.
- Prior CRM experience preferred.
- Strong attention to detail and time management.
- Strong oral and written communication skills.
- Strong customer service and conflict resolution skills.
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.
- Associate’s degree or equivalent work experience.
