Qualminds is currently on the lookout for qualified individuals to join their team in the position of Technical Support Engineer. The ideal candidate for this role should hold a Bachelor’s degree in computer science, Information Technology, or a related field. While prior experience is preferred, the company welcomes applicants with 0 to 2 years of experience. Located in the vibrant city of Hyderabad, QualMinds offers a promising opportunity for individuals seeking to develop their career in technical support. As a Technical Support Engineer at QualMinds, one will have the chance to work in a dynamic environment, utilizing their skills and knowledge to provide effective support.
Company Name: Qualminds
Job Role: Technical Support Engineer
Education Required: Bachelor’s degree in computer science, Information Technology, or a related field.
Experience Required: 0 – 2 years
Job Location: Hyderabad
Role and Responsibilities:
Technical Troubleshooting:
- Investigate and analyze customer-reported issues related to C# .NET/ Java or web technologies (HTML, CSS, JavaScript). Collaborate with customers to gather detailed information about the issues they are experiencing.
Problem Resolution:
- Provide timely and practical solutions to technical issues, ensuring customer satisfaction.
Customer Communication:
- Communicate technical information clearly and understandably to both technical and non-technical customers. Maintain regular updates with customers on the progress of issue resolution.
Documentation:
- Document troubleshooting steps, issue resolutions, and customer interactions in a detailed and organized manner. Contribute to the knowledge base to enhance the efficiency of technical support processes.
Collaboration:
- Work closely with cross-functional teams, including developers, QA, and product management, to escalate and resolve complex issues. Provide valuable insights to product teams based on customer feedback.
Continuous Learning:
- Stay updated on the latest technologies, industry trends, and product updates. Actively participate in training programs to enhance technical skills.
Required Skills and Qualification:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven 0 – 2 years experience in technical support or a related role.
- Proficiency in C# .NET/ Java or strong HTML, CSS, and JavaScript expertise.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with debugging tools and techniques.
