Qualys is currently seeking candidates for the position of Technical Support Engineer in Pune. We require individuals with a Bachelor of Science degree, preferably with a major in Computer Science or equivalent, and 1-2 years of experience. This role offers an excellent opportunity for professionals with a background in computer science to join our dynamic team and provide technical support to our clients. As a Technical Support Engineer at Qualys, you will have the chance to utilize your expertise to resolve technical issues and ensure customer satisfaction.
Company Name: Qualys
Job Role: Technical Support Engineer
Education Required: Bachelor of Science, preferably with a major in Computer Science or equivalent
Experience Required: 1-2 years
Job Location: Pune
Role and Responsibilities:
- The ideal candidate will have hands-on solid Networking, IT security, and Windows troubleshooting knowledge.
- Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge.
- Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
- The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
- Applicants should have a deep understanding of network services and how they work from a protocol/configuration level.
Required Skills and Qualifications:
- 1-2 years of experience in a technical support role.
- Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
- Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Strong knowledge of current firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Outstanding troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Bachelor of Science, preferably with a major in Computer Science or equivalent experience
- Experienced with packet capture review and diagnosis.
- Previous API support and Regex knowledge.
- Understanding of scripting languages like Bash, Python, Powershell, etc.
- Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS)
- Oracle and Microsoft SQL knowledge is desirable.
